Order return

To start your return, please enter the order number provided to you at the time of purchase and in your confirmation email, and the email address you provided during your purchase.

Common Return Questions

What items are returnable?

  • In original condition
  • Unwashed and unworn
  • In the original packaging
  • Within 45 days of receipt of your order


Are there any charges for return?

  • Original shipping charges are non-refundable (unless for faulty items)
  • You are responsible for return shipping charges (unless for faulty items)



What can I receive for my returned item?

  • All returned items are eligible for exchanges (equal or lesser value) or store credit (in the form of a gift voucher)
  • Only faulty items are eligible for refunds


How do I return my items?

  • Enter your order number and email address in the fields above and click Start a Return
  • Follow the screen instructions and select the items you want to return
  • You will get a confirmation email with shipping guidelines
  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you about your store credit, exchanged item or refund.

Still have questions? Email us at sales@designerkidz.com.au with your full name, order number and we will get back to you shortly.